SHIPPING & RETURNS
SHIPPING POLICY
As we are a small business we currently only deliver to Uk and Ireland.
The parcels will be sent via Royal Mail 2nd class signed for.
Uk - 2 - 4 days
Ireland - 1 week
(not including weekends or bank holidays)
As we grow we hope to ship internationally.
Our products are handmade to order and we will try to ship your product as quickly as possible. Although due to high volume of orders, time taken to hand make, pack and dispatch it can take up to four weeks to ship.
RETURN & EXCHANGE POLICY
If you need to return an item(s) for an exchange or for a refund, please notify us within 14 days of receipt. Then please repackage carefully and return in original unused condition with label(s) attached, within 28 days of purchase. Please enclose your Packing Slip with your contact details, Invoice or Order number, reason for return and item(s) you would like in exchange. Please obtain a Proof of Posting.
Returns
return by Royal Mail signed for or Tracked service and retain proof of posting. Unfortunately, we are unable to provide a free returns service.
If you would like to exchange an item, the replacement will not be despatched until the original item has been received by us. Postage will be charged at standard rates when replacement items are despatched.
We regret that refunds and replacements cannot be given for specially commissioned goods or non-standard sized items, unless in the unlikely event that the item(s) are found to be faulty.
Goods are guaranteed for 12 months from purchase subject to correct use and care, though it is hoped that our products will give you good service for many years. Please retain proof of purchase.
Refunds, exchanges or replacements will not be given for accidental damage or for items damaged through misuse or neglect. Eg. Dog chews item.
All refunds will be given as soon as possible after goods are received by Solas Irish Craft and definitely within 30 days of cancellation or return, taking into account the original method of payment. Postage and packing costs are not refundable.
Customer Support
Please email: hello@solasirishcraft.com with any enquiries .This email is being protected by spambots.