Privacy Policy

Privacy Policy

We (Solas Irish Craft) are committed to safeguarding the privacy of our customers and website visitors; in this policy we explain how we will use and take care of your personal information in line with the current GDPR. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy

Collecting personal information

We may collect, securely store and use the following kinds of personal information:
 Our website (along with nearly all other websites) uses cookies to help us provide you with

the best experience possible. Cookies are tiny text files containing small amounts of information which are downloaded on your computer when you visit certain webpages. In no way do cookies harm your computer or contain any information that personally identifies

you. You have control over Cookies, please see our full Cookie Policy for further information

on this

  •   Information that you provide to us when ordering and/or registering with our website

    (including your email address)

  •   Information that you provide to us for the purpose of subscribing to our email notifications

    (for order/despatch confirmations, enquiries) and/or newsletters (including your name and

    email address)

  •   Information relating to any purchases you make of our goods (including your name, delivery

    address, payment address, telephone numbers, email address and card details)

  •   Information that you post to our website for publication on the internet (including your user

    name, and reviews)

  •   Information contained in or relating to any communication that you send to us

  •   any other personal information that you choose to send to us

 

Using personal information

  • Any personal information given to us through this website will be used only for the purposes detailed below:

  •   administer our website and business

  •   personalise our website for you

  •   enable your use of the services available on our website

  •   send you goods purchased through our website

  •   improve our products and services

  •   send invoices and payment reminders to you and collect payments from you

  •   send you email notifications relating specifically to your order(s)

  •   send you our very occasional email newsletter, only if you have requested it. You can inform

    us at any time if you no longer require the newsletter and wish to be unsubscribed.

  •   deal with enquiries and complaints made by or about you relating to our website

  •   keep our website secure and prevent fraud
    If you submit personal information for publication on our website such as a review of one of our fabulous products, we will publish and otherwise use that information as permitted by you. We will never supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
    All our website financial transactions are secure are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website or offline, refunding any payments and dealing with complaints and queries relating to these payments and refunds.

 

Disclosing personal information

 

We take your privacy seriously and we may only disclose your personal information:

  •   to the extent that we are required to do so by law,

  •   in connection with any ongoing or prospective legal proceedings,

  •   to establish, exercise or defend our legal rights (including providing information to others for

    the purposes of fraud prevention and reducing credit risk),

  •   except as provided in this policy, we will not provide your personal information to third

    parties.

     

Security of personal information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online or in person. Whilst we are fully PCI and GDPR security and protection compliant according to current regulations, you should acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You have the right to request the removal of all your personal information at any time – it’s yours not ours. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.